Returning Goods & Refunds Policy

EXPECTED DELIVERY WAITING TIMES

All the orders will be sent within 1 to 2 working days from the date of payment.
(Excluding specific products)

 

DELIVERY

FANCIA will post all orders after they are processed. This occurs on Tuesday and Thursday.

You will receive your tracking code after we have processed your order, not upon ordering.

If you are having any problems with your order, please do not hesitate to contact us via email ([email protected]), we will reply to you as soon as possible.

 

FANCIA ONLINE ORDERS RETURN POLICY

All items are NON REFUNDABLE but EXCHANGEABLE.

And please notice that all the products will not be EXCHANGED base on “Change Of Taste”.

We could provide “exchanging product” base on the goods purchased are faulty, provided it is NOT due to use, wear and tear, and is due to the manufacturing fault. Goods must be returned in the original packaging with receipt.

RETURNING GOODS

There are 2 methods to return the goods:

  1. Return goods by yourself
    You could return the goods by visiting our 2 picking up locations:
    (with original packaging of goods and receipt)

    a) Unit 6, 21/F, King Palace Plaza, 52A Sha Tsui Road, Tsuen Wan, N.T., Hong Kong
    b) Shop 30, 1/F, Tin Hau Apple Mall, 14 King’s Road, Tin Hau, Hong Kong
  2. Return goods by Courier or Mailing Service
    Please return the goods to FANCIA Office:
    (with original packaging of goods and receipt)

    Unit 6, 21/F, King Palace Plaza, 52A Sha Tsui Road, Tsuen Wan, N.T., Hong Kong
    Contact Person: Refunding Department / Mr. Cheng

If Choosing Method 2:
When returning goods, the expense for postage is paid by the customer.

If the item is determined faulty, we will replace the faulty item and send it back to you.
If the item is out of stock at that moment, we will ask for your permission of replacing other goods for you.
If the replaced item has a higher price than the original item, we will ask you to pay for the excess amount.
(If no any remark, we will send the replaced item to your registered address that you bought the item before.)

All goods that are being returned must include all original packaging and receipt. This includes all stickers, tags etc. If not, the goods will be returned to the customer at the customer’s expense.

The product can only be returned within 7 days of purchase.

While we do take all care possible to ensure you receive your goods, we cannot take responsibility for any damage done during the delivery process.

ARRANGE EXCHANGING PRODUCT BEFORE

When requesting Exchanging the Product, please forward all information to: [email protected] with as many details of your order as possible. Orders simply sent back with no information or without contacting us first will not get responded.

INTERNATIONAL ORDERS (OUTSIDE HONG KONG)

Please note that International orders may be subject to customs inspections and import taxes unique to your country.

This is normally based on items being over a certain value set by your local authority. These taxes are out of our control and we cannot prepay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.
Factors outside of FANCIA’s control such as, but not limited to weather, customs processing times and unforeseeable circumstances may cause delays on expected delivery times.